Category Archives: stories

Michael’s Story – Thank You to Fulham Library

Michael shares his powerful story, and thanks the staff at Fulham Library, which was so important to him during a difficult time when he was a child.

Michaels story - a letter to Fulham Library

Michaels story – a letter to Fulham Library


26 March 2016
To the staff of Fulham Library

Dear librarians/staff


On the eve of my retirement it now seems like the right time to write and say a very personal thank you to the local Ibrary of my youth – Fulham Library – which I used from the age of 6. The library and staff played an important part in my life more so than they realised.

They did not know it but the library staff back in the early 1960s helped me through a difficult time.  When l was a young child I was sexually assaulted by a stranger. l was strong enough
to fight back and get away but not strong enough to tell my parents nor anyone else – not for
more than 50 years. I now know that what happened was relatively minor in the scheme of
things. But to my younger self it was a horrible thing. The assault was relatively brief but the
bad dreams lingered. My local library helped me get through the worst of it. lt was a place of
safety for me – a refuge. l felt safe with the ‘Iibrary lady.’ She was neiher parent nor
teacher. She did not tell me what to do but she was there to help me and did. There were
times when I was reading one book a day but even at that rate I could not read them all but each one took me on a journey and soon the bad dreams gave way to good ones.

When I look back through my life and consider where my various interests began the vast
majority can be traced back to a book that I first read at your llbrary. Even my love of
classical music came from you. Do you remember how long it took to check the vinyl
records? What a pain.

I came back to visit the other day. Lots of people there. Far busier than I remember. Times
have changed and so has the library – for the better. One thing hasn‘t changed. A member
of staff was still there in the children’s section. Sometimes I wonder how my life might have
turned out if there was no one there? What matters though is that the library and staff were
there for me when I needed them most and for that I am eternally grateful.

More than 50 years have now passed so I can no longer thank the individual librarians
directly but there will be others like myself who have been helped over the years. On behalf
of us all. I would like to extend my thanks to librarians past. present and future wherever and
whenever they may be. The world is a much better place with libraries and librarians.

Yours sincerely

Michael J Keane
Library User

Words Fail Me – Trish’s story

Image c/o Kyle Emmerson on Flickr (CC BY-NC-ND 2.0).

At this moment local authority services have not yet all been lost – but the plans for the savage further cuts required to achieve balanced budgets up to 2020 are already in place*. So it seems a timely moment to publicise what is happening.

As a mature student on Hereford College of Art Portfolio course I decided make a piece in response to ongoing government cuts, originally responding to the loss of social capital as voluntary groups shut due to loss of public funding. I find it sad that these organisations are often not publicly mourned in the way that we mark the loss of individuals – though we are all the poorer for their going.

It proved difficult to get time to work with the overstretched staff in the voluntary sector so I decided to focus on the impact of cuts to the arts instead – another area where social capital is being rapidly eroded. I was surprised to find very few explicit artistic responses to the current cuts in arts funding in the UK – all the cuts stories are illustrated with artists at work. This vacuum seems strange as it seems inevitable that many jobs and valued institutions in the arts will be lost as these cuts continue.

The idea for a satirical film came as a way to get across the ridiculousness and short sightedness of the cuts process and what is lost when apparently innocuous amounts are repeatedly removed from a service’s budgets. I hope the comedy of the story will also spark questions in people’s minds about what is happening and how they might respond.

I have long wondered whether it is best to light a candle of curse the darkness or, put another way, whether to focus on uncovering the negative so it can be resisted or looking ahead to possible positive ways forward. At this time, despite my natural optimism, it seems apt to focus on the ravages council cuts are inflicting on provision of local services. The public seems to have little awareness or understanding of the richness and contribution to local well being that council services and grants have provided until it impacts on them directly, though sadly at this point it is usually too late to respond effectively.

I worked in local government for 20 years so my considerable knowledge of what the sector offers and the challenges faced motivates me. I am especially keen that people understand the vital role of trained staff in running a sustainable service as more volunteers become part of the mix. Sadly local authority staff are often not in a position to speak out about what is happening, so they need allies outside the council in order to show what is happening and struggle together to find creative ways forward.

It would be ironic if the result of making this film were to focus attention just on libraries – the wider point of the work is to show that as one among many valuable services that are in the process of being lost. More works on the same theme are needed! I’ve found the process of making my first film with a zero budget in well under 2 months challenging and absorbing. I hope you’ll enjoy it.

Trish Marsh, June 2016

* ‘Savings’ are laid out in Council Medium Term Financial Statements

The younger generation will miss out – Smita’s Story

I feel very sad to learn that our local library, Enfield’s Ridge Avenue Library is to be run by volunteers. I have been going to the library since my daughter was born 25 years ago. We used to attend story time and during the summer holidays both my children would do the readathon challenge. We knew the librarians and one of them who knew my daughter from a very young age still keeps in contact with her on Facebook.

The librarians had so much knowledge and would direct you to the right place to find the book you wanted whether it be for a school project or for leisure. In the Borough of Enfield, I was told only very few are still being run by Librarians and slowly they too will be run by volunteers.

I regularly attended the Library in Enfield Town during my student days and remember how helpful all the staff were in helping you find the book or reference.

I am preparing for a presentation and have recently joined the British Library, the second largest library in the world. I have been amazed with all the help that the Librarians have given to me and reminds me of the same help I received from my local library during my school days. It is a shame that the young generation will be missing out on all the knowledge that Librarians have to impart.

If you have a story to share about your local public library, or about how your local librarians have helped you, please contact us at and we’ll be happy to share your perspectives on our library service.

Karen’s Story

I remember fondly my experiences of studying at Liverpool Central Libraries in 1985/86. My friend and I would go a couple of evenings a week to revise for our ‘O’ levels. We both didn’t have much space at home so this was a perfect refuge to escape to and imagine our ‘glittering’ futures. The Picton and the International library were my favourite spaces. I visited recently and was disappointed that it had moved on with the times in terms of the number of computer terminals which I know is inevitable. My love of books has never dimmed and I love the presence of the Portico and the National Art Library at the V & A which still provide a refuge from modern life.

Julie, Katie, Shona, Kim & Yong’s stories

Julie remembers going to the library before she got the internet at home as a teenager – she used the public library for quick internet access. She had four siblings so it was often easier to go to the public library there.

Shona’s friend had a brand new baby and she was surprised to find she could join the library as a newborn and borrow pictures books for long periods of time.

Kim’s Mum borrowed a computer book from the library and took it home and fixed her own computer.

Katie used the public library to practice her driving theory tests – you could log in with your library number and practice for free at home. It saved her buying the DVDs and the tests changed every time you went on. She passed and it didn’t cost her a penny!

Yong  – A library for relaxed social place. I learned how to use computers from my local library and also enjoyed meeting friends in the libraries for ideas and still do.

Gemma’s story

I used to visit my local library often when I was a kid, where I took out everything I could: non fiction (particularly on Ancient Eygpt); DVDs; and stacks of children’s and pre-teen fiction.

After I joined highschool, I stopped using my local library as my highschool had it’s own well stocked library. I became part of the bookclub there, along with my friends, so it made more sense to use the resources there.

At the end of highschool, I did complete a week of work experience at my local library which I really enjoyed and has obviously been influential later in life. I enjoyed interacting with the patrons: elderly ladies coming in for the Mills and Boon; school children who came in to use the computers after school; younger kids who came in for storytime; visiting schools to drop off books for them.

Callum’s story

I once helped a technology illiterate old man who had tried at another library to get some pictures printed from on his phone regarding extensive damage on his car to send to his insurance company. It turned out he just needed to upload the pictures on to the computer to print rather than print directly from a picture opened from the phone. Libraries can act as a source of information about digital literacy to people who have little to no experience in it, especially the older generation. Many libraries provide some kind of service relating to IT literacy, such as computer classes, but with the increasing dependence on information technology becoming apparent, less and less professionals are being employed, and instead many public libraries are depending on volunteers, that may or may not be digitally literate themselves.

Stephen’s Story

I continue to use the public library I visited as a child. Every week I looked forward to visiting my library in Liverpool. I had a favourite place where I would go to read novels about other worlds, brilliant characters, as well as delving into books on historic people and far off places. I would happily get lost in the books, but when I looked up from them, my favourite view was towards the theatre, where I was keen to see what the next pantomime would be at Christmas. I would also notice the interesting real life characters from all walks of life who were using the library. Since then, many of the subjects I enjoyed reading about, continue to interest and inspire me. When I return to my library now, although it has changed physically, I find that it remains as interesting as ever, with a constant stream of interesting characters coming through its bright new entrance. It still feels like a warm welcoming place, and while I am there, I still experience some of the interest and curiosity which I first experienced when I was a little younger!

Portobello Library and Why I’m Glad It’s here

There were a group of us waiting for the library to open one weekday maybe a month ago. There was a slight drizzle in the air and we were a huddle under the front awnings; myself, an elderly couple and a young father with his pre-teen son.

Another chap came across the road to join us, rather posh English accent and he regaled us with “What a great sight to see; folk queuing to get into the library. There’s hope for us all yet!”

We returned his beaming smile and understood, I think, what he meant.

On returning from self-imposed and work-related exile in England a few years back, almost the first place I sought out was the library in this wee Lothian sea-side town.

I did this due to some deep social instinct which I find difficult to explain. You either believe in communities or you don’t. I guess I wanted to ‘take the measure’ of this little town that was to become my home.

I knew a little about its social demography. There’s slightly poorer folk living on one side of it than there is down the other (one end has a boating and kayak club, the other a Wimpy and an amusement arcade). There are twee little shops on the high street which would stretch the average JSA payment to its very limit and café’s that offer more organic plum chutney and feta than a roll and square sausage (and not a notion of brown sauce anywhere).

The pubs are the same. Some you’d go for the karaoke, others you can take your dog and your children in and chat about portfolios or graphic design over a quirky jam-jar of Shiraz.

But, libraries don’t work in this way and neither should they, but there’s a danger that they will if doomed to be volunteer run. Libraries should be as they are – ‘classless’. I can just as much go into Portobello Library and borrow a DVD of Luis Bunuel’s ‘Belle de jour’ as I can ‘Fifty Shades of Grey’ or a Take That CD.

There are lads and lassies from the local school over by the computer games who spraff in broad Lothian accents. There’s a couple of mornings when the cheery librarian fella will lead the wee sons and daughters of the maybe-more-well-to-do in song and laughter in the ‘book-bug sessions’. There are auld yins sitting at the tables at the back who meet every week maybe for a purpose maybe not. There are Eastern Europeans crowded around the computers maybe conversing on-line with those left back home. There are writer’s group’s and art groups.

The staff are friendly, helpful and have plenty of information to hand. They seem of the community and have plenty of local knowledge. They are paid to be local servants of this wee town, whosoever walks through the doors.

‘Volunteerism’ not only does away with a vital profession, for no better reason than it’s an easy target to cut, it threatens the very ‘egalitarianism’ that is so precious in a community such as this. ‘Volunteerism’ will make libraries like Victorian charities. The middle-classes will feel compelled to step in and run things and, like the sea-front cafes and bars, it’ll be by themselves and for themselves, no matter how well-meaning they may see themselves to be.


My lifelong love of libraries – Brian’s Story

I was seven years old when I began my lifelong love of libraries. I loved reading and there just weren’t enough books around to satisfy my appetite. I’d got through the school reading programme and was able to choose which book I wanted but the choice was limited. Lots of ‘easy’ versions of classic books such as ‘Treasure Island’ and ‘Kidnapped’ – books that had been written a hundred years or so ago, but I wanted books that were about children in today’s world, books I could identify with and engage with.

I read and read and read, beside the fire on cold winter evenings and under the bedclothes at night when I should have been going to sleep. Books hooked me, I always had my nose in a book. However boring life was, a book could lead me away from everyday life and into fantasy worlds that would excite and inspire me. To my mind, a book was a ticket to an adventure, and that’s something I’m always speaking about to the children I meet. One day my Mum took me along to the library and showed me the children’s section. There were shelves full of books by Enid Blyton that I’d never read. I joined Ramsgate library at that point and I’ve been a library member somewhere or other ever since. I carried home two books that day and two days later I’d read them both. Back we went for two more. At least twice a week I took books out of the library. Once I’d finished with Enid Blyton, there was Jennings, and his friend Darbishire, in a series of books by another wonderful writer called Anthony Buckeridge. They were set in a boys’ prep school and I was captured from the first one.The books were funny and Jennings was always in trouble, particularly with his form teacher Mr. Wilkins who was a man with little patience and a fiery temper.
I roamed the woods and built camps with ‘Just William’ and the Outlaws, Henry, Ginger & Douglas. The books by Richmal Crompton were wonderful. It was a boy’s world that she described although the gang were often bothered by Violet Elizabeth Bott who demanded that she played with them otherwise she would, “Thcream and thcream ’till I’m thick”.
 ( No, that’s not spelling mistakes, it’s how Crompton wrote it in the books!)

I then read the Billy Bunter stories written by Frank Richards.These were set at Greyfriars School where Bunter was a pupil. Bunter was an unlikely hero in that he was ‘stout’ deceitful, lazy and a glutton for food. He would do anything he could to find food even if it meant helping himself to his classmates’ cakes and sweets. Often this would result in him receiving ‘a good kicking’ once his crimes were discovered.
After I’d devoured all the Billy Bunter books that the library had to offer, I discovered the Biggles books by Capt. W.E.Johns. These were originally written for an older audience but appealed very much to young boys. Biggles was a fictional pilot who had flown in World War 1 and in the years that followed the war. Longing for such adventures ourselves, we would imagine ourselves sitting alongside Biggles in the cockpit of his plane while he shot down German air aces in the war, or battled criminals around the world.
In the late 1950s, there was also a library in Boots the Chemist, and I joined this too as they seemed to have different Biggles books to the ones I found in the Public Library. Odd to think that once Boots had a library when we think about the shop today.

There were very few ‘Young Adult’ books around when I became a teenager and by the age of 14 I was reading books from the adult library. I think I should have been 16 to enroll but the library staff knew me from my regular visits, and with my Mum’s permission, I was able to start a whole new reading adventure. There was a little guidance from the librarians but very quickly I was out on my own and the library became a treasure chest for me to explore and sometimes find a gem. I read all the Sherlock Holmes books, and later, on James Bond, although my Dad rather disapproved of the Bond books!

It dismays me these days to hear of so many libraries all across the country being closed down by councils. Do they have any idea how important libraries have been and still are? Ramsgate library suffered a fire a few years ago but has now been rebuilt and looks stunning. Sometimes I go back to Ramsgate to tend my parents’ grave and I always call in at the library to take a look around and to remember that it made me a reader for life. I owe that library a huge debt of gratitude.

(Originally posted on Brian’s blog. Shared with permission of the author.)